At Warwick Gates Family Health Centre, we are committed to providing safe, effective and patient-centred healthcare. Our policies and procedures help us deliver high-quality services while ensuring that patients, staff and visitors are treated fairly, respectfully and in accordance with current legislation and NHS guidance.

This page provides information about our key practice policies and standards. If you require any of the information below in an alternative format, please contact the Practice and we will be happy to help.

Privacy

Warwick Gates Family Health Centre is committed to protecting your personal information and respecting your privacy.

Our Privacy Notices explain how we collect, use, store and share personal information, the lawful basis for processing your information, your rights under UK data protection legislation and how to contact us if you have any questions or concerns.

The following Privacy Notices are available to view:

• Privacy Notice for Patients
• Privacy Notice for Applicants

If you have any questions about how your personal information is used, please contact the Practice or our Data Protection Officer.

Data Protection Officer

Ben Wilczynski
Innovate Health Care Services
Email: primarycareig@innovatehs.co.uk

Practice Charter

Our aim is to provide high-quality healthcare for all our patients in a friendly, safe and respectful environment.

We are committed to:

• Treating all patients with dignity, courtesy and respect.
• Providing high-quality, safe and effective healthcare.
• Maintaining confidentiality at all times.
• Providing clear information about our services.
• Involving patients in decisions about their care wherever possible.
• Continually reviewing and improving the services we provide.

We ask our patients to:

• Treat our staff and other patients with courtesy and respect.
• Attend appointments on time and let us know if you need to cancel.
• Keep your contact details up to date.
• Use our services responsibly.
• Follow the advice and treatment agreed with your healthcare professional.

Working together helps us provide the best possible care for everyone.

Warwick Gates FHC Practice Charter

BMA Practice Charter

Zero Tolerance Policy

Warwick Gates Family Health Centre operates a Zero Tolerance Policy.

Our staff have the right to work in an environment free from violence, abuse, intimidation, discrimination and harassment.

Any patient, relative or visitor who behaves in an abusive, threatening or violent manner towards members of staff or other patients may be asked to leave the premises immediately. Where appropriate, patients may also be removed from the Practice list in accordance with NHS guidance and the Practice’s Zero Tolerance Policy.

Examples of unacceptable behaviour include, but are not limited to:

• Physical violence or threats of violence.
• Verbal abuse or aggressive behaviour.
• Harassment or intimidation.
• Offensive, discriminatory or abusive language.
• Damage to Practice property.
• Behaviour that causes staff or other patients to feel unsafe.

Where appropriate, incidents may be reported to the police and other relevant organisations.

We ask everyone visiting the Practice to treat our staff and fellow patients with kindness and respect.

Keeping Our Policies Up to Date

Our policies and privacy notices are reviewed regularly to ensure they remain up to date with current legislation, NHS guidance and best practice.

If you have any questions about any of our policies, please contact the Practice and we will be happy to help.