Contact the practice
Warwick Gates Family Health Centre
Cressida Close
Heathcote
Warwick
CV34 6DZ
Telephone: 01926 461800
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:00pm |
| Tuesday | 8:00am to 6:00pm |
| Wednesday | 8:00am to 6:00pm |
| Thursday | 8:00am to 6:00pm |
| Friday | 8:00am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
When the practice is closed, you can contact NHS 111 or medical advice on urgent matters.
Emergency Medical Care is covered by the PCT (Primary Care Trust) from the A&E department in Warwick Hospital.
Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week and you can get help online or on the phone.
If you have difficulties communicating or hearing, you can:
- call 18001 111 on a textphone
- use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service
How to make a complaint
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
